Privacy policy

Privacy Policy

At Teranga Hospitality Group, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website at terangahospitality.com (“Website”). By accessing or using our Website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We collect both personal and non-personal information when you interact with our Website. The types of information we may collect include:

Personal Information

• Contact Information: Such as your name, email address, phone number, and mailing address.
• Booking Information: Details about your reservations, travel dates, preferences, and payment information (such as credit card details for booking purposes).
• Account Information: If you create an account, we may collect your username, password, and other account-related information.
• Survey Responses: Information you provide in surveys or feedback forms.

Non-Personal Information

• Usage Data: Information about how you access and use the Website, including your IP address, browser type, and device information.
• Cookies: We use cookies and similar tracking technologies to track activity on our Website and improve your experience. For more details on cookies, please refer to our [Cookie Policy].

 How We Use Your Information

We may use the information we collect for the following purposes:

• To Provide and Improve Our Services: To process bookings, reservations, and requests; enhance user experience; and improve the functionality of our Website.
• To Communicate With You: To send you booking confirmations, promotional offers, newsletters, and updates on services or changes to the Website.
• To Process Payments: To handle payments for bookings and purchases made through the Website.
• To Customize Content: To personalize your experience by tailoring content and offers based on your preferences and past interactions with us.
• For Marketing and Promotional Purposes: To send you information about upcoming promotions, special offers, and events that may be of interest.
• For Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

How We Share Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information in the following cases:

• Service Providers: We may share your personal information with third-party service providers who assist us with services such as processing payments, sending emails, providing customer support, and performing website analytics.
• Business Transfers: If Teranga Hospitality Group is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
• Legal Compliance: We may disclose your personal information if required to do so by law, or if we believe such action is necessary to comply with legal obligations, protect the rights, safety, or property of Teranga Hospitality Group, our customers, or others, or to investigate fraud or violations of our terms of service.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. While we employ security measures to safeguard your data, please note that no method of data transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

 Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your user experience. Cookies are small files placed on your device to remember your preferences and provide a personalized experience. You can control the use of cookies through your browser settings, but disabling cookies may affect the functionality of the Website.

For more information on how we use cookies, please refer to our [Cookie Policy].

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of any inaccurate or incomplete personal information.
• Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
• Opt-Out: You can opt-out of receiving promotional communications from us at any time by following the unsubscribe instructions in the email or contacting us directly.
• Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: If we rely on consent to process your personal data, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

 Third-Party Links

Our Website may contain links to third-party websites that are not controlled by us. We are not responsible for the privacy practices of those third-party sites. We encourage you to read their privacy policies before submitting any personal information.

Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

International Data Transfers

If you are accessing our Website from outside of [Insert Jurisdiction], please be aware that your information may be transferred to, stored, and processed in a country that may not have the same data protection laws as your country of residence. By using the Website, you consent to the transfer of your information to such countries.

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 Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: